Need to change or cancel an order?
We’ll do our best to accommodate your request. However, once an order has entered fulfillment or shipped, we may not be able to make changes or cancel it.
Please include the changes you’d like us to make in your message below.
Having trouble redeeming your item code?
If Neopets displays an Internal Server Error when you redeem your item code, please try the code again and check your inventory after each attempt. Neopets may sometimes display the error even when the item has been successfully awarded.
If Neopets displays a ‘this code has already been redeemed‘ error, check your inventory. Neopets may sometimes display this error even when the item has been successfully awarded.
If you’ve tried again several times, checked your inventory, and are still unable to receive your item, please continue with the form below and we’ll be happy to help.
